FAQs

Is there the possibility of individual custom-made products?
If you want something very special and want your own ideas and wishes to be implemented, I will be happy to advise you. Especially wedding rings I will work out together with you, completely individually according to your wishes and ideas. Simply make an appointment under: +49157 56514393 or send an email to: info@sofiabeilharz.de.

Production, where are the jewellery pieces produced?
As I have high quality standards, I produce all my jewellery collections here in my Düsseldorf studio and work exclusively with workshops and companies based in Germany.

Can jewellery be bought directly on site?
Of course, jewellery can be purchased directly on site. It is best to make an appointment by calling +49157 56514393 and your piece of jewellery can be reserved for you, or if not in stock, made for you.

Can the jewellery be exchanged?
If you have bought or ordered the wrong piece of jewellery or one that does not fit, you have the usual 14-day exchange period to return the piece or exchange it for one that does fit. Of course, I reserve the right to inspect the returned piece of jewellery for any damage or signs of wear in order to assess the possibility of a refund on an individual basis.

Which means of payment can I use on site?
In addition to paying in cash, you can pay on site via SumUp with EC and credit card, or conveniently via PayPal.

Jewellery

Can I put my jewellery in the water?
Basically, all jewellery should be taken off before showering and bathing and also before sleeping. It is also important to protect jewellery from cosmetics and skin perspiration as much as possible. To do this, only put on the jewellery a few minutes after putting on lotion or perfume and take it off, for example, during sporting activities.
When you are not wearing your jewellery, it is best to keep it dry and protected from light in a small bag or the jewellery box provided.

What does anodised aluminium mean?
The pieces of jewellery made of aluminium are all anodised.
The anodising process (from Eloxal, abbreviation for electrolytic oxidation of aluminium) is a method of surface technology for creating an oxidic protective layer on aluminium through anodic oxidation. In contrast to the galvanic coating processes, the protective layer is not deposited on the workpiece, but an oxide or hydroxide is formed by converting the uppermost metal layer. A 5 to 25 micrometre thin layer is created, which protects deeper layers from corrosion as long as there are no cracks or gaps in this layer. The natural (atmospheric) oxide layer of aluminium is only a few nanometres thick. In addition to chemical resistance, anodising also increases the hardness of the surface and reduces the friction values when in contact with different materials. https://de.wikipedia.org/wiki/Eloxal-Verfahren

Is the gold-coloured aluminium jewellery gold-plated?
No, the pieces are not gold-plated, but are dyed gold.
By nature, the aluminium is silver-coloured. The pieces can be dyed in various colours during an intermediate step. Colour pigments settle into the porous surface before it is sealed. Because the colour is in the surface and under the seal, it is resistant to abrasion.

How durable is silver jewellery?
All silver jewellery made by Sofia Beilharz is made of 925 sterling silver.

How durable is gold plated silver jewellery?
Sofia Beilharz’s gold-plated silver jewellery is “gold-plated” using an electroplating process with two different layer thicknesses. This is indicated in micrometre µm. So necklaces and earrings are plated with at least 2-3 µm and rings and bangles with 5µm. Sometimes rings are also coated with 10 µm, as they are exposed to a completely different stress than an earring, for example, which hangs more or less freely in the air and is therefore not exposed to such strong mechanical abrasion.
Basically, a galvanic gold plating can never be of infinite duration and durability, as the gold plating wears off through wearing the jewellery. For this reason, no guarantee can be given, as the change in the surface is strongly dependent on the frequency of wear and stress and varies from person to person.

Cleaning, care and storage of jewellery

What do I have to pay attention to with aluminium jewellery?

If you own a piece of jewellery made of anodised aluminium by Sofia Beilharz jewellery design, caring for it is quite simple. Regular wear and the use of cosmetics can leave unsightly marks on jewellery from time to time. Simply pour lukewarm water with washing-up liquid into a bowl, soak the jewellery in it for a few minutes and, depending on how dirty it is, rub it off with a cloth or brush it off with an old toothbrush. Rinse with clean water and rub dry with a towel. Then leave to dry on the towel for a while, as there is also water inside the tubes. Do not use hot water or a hair dryer to dry. Too much heat will damage the silicone tape inside the chains or jeopardise bonds. Therefore, also make sure that the pieces are not exposed to the sun for storage.
If, despite careful handling, the silicone cord should ever break, please feel free to contact me and we will repair your favourite piece.What do I have to pay attention to with silver jewellery?
Despite a thin layer of fine silver on the surface of the jewellery, silver jewellery is susceptible to discolouration. Yellowish or brown spots can appear, and even severe black discolouration can occur. This is either a reaction with the oxygen in the air, body perspiration or also with the cosmetics used. In addition, some people tarnish their jewellery more quickly than others. Reactions may also be caused by medications that are excreted through the skin and cause the jewellery to tarnish. All this is not unusual and therefore no reason to worry. Special cleaning baths dissolve the discolouration so that your jewellery shines again in its usual brilliance. Either go to a jewellery shop or jeweller you trust, or get a silver cleaning bath from the drugstore.What should I pay attention to with gold-plated silver jewellery?
>Sofia Beilharz’s gold plated silver jewellery is 18ct gold plated. As the gold plating is also an alloy, the jewellery can sometimes tarnish. Here too, discolouration can be easily removed by immersion in a jewellery bath.

Repairs and ring sizing

What about repairs?
If, despite careful handling, your piece of Sofia Beilharz jewellery is broken or damaged, please feel free to contact me and I will check the damage and the possibility of repair on an individual basis.

How do I determine a ring size?
If you do not know your ring size anyway, there are various ways to determine it. For example, you can determine it by measuring the exact inside diameter of a matching ring. See the comparison chart. However, it is best to go to a jewellery shop or, if possible, come to my studio. For very delicate rings, such as the small ball or dot rings, you should go for a smaller size, for very wide rings you should go for a larger size. With wide rings, much more skin is displaced, which in most cases makes at least a size difference. If you are unsure, feel free to contact me and I will help you find a solution.

50 = ∅ 15,90mm

51 = ∅ 16.20mm

52 = ∅ 16.50mm

53 = ∅ 16.80mm

54 = ∅ 17.20mm

55 = ∅ 17.50mm

56 = ∅ 17.80mm

57 = ∅ 18.10mm

58 = ∅ 18.50mm

59 = ∅ 18.80mm

60 = ∅ 19.10mm

61 = ∅ 19.40mm

62 = ∅ 19.70mm

63 = ∅ 20.00mm

64 = ∅ 20,30mm

65 = ∅ 20,60mm

66 = ∅ 21,00mm

67 = ∅ 21,30mm

68 = ∅ 21,60mm

69 = ∅ 22,00mm

70 = ∅ 22,30mm

Shipping and returns

Can the jewellery be exchanged?
If you have bought or ordered the wrong piece of jewellery or one that does not fit, you have the usual 14-day exchange period to return the piece, or even exchange it for the matching one. Of course, I reserve the right to inspect the returned piece of jewellery for any damage or wear marks in order to assess the possibility of a refund on an individual basis.

Can jewellery also be sent abroad?
Of course I also ship abroad. When you buy in the online shop, the postage costs for the EU and the rest of the world are differentiated and automatically calculated in your shopping cart. Unfortunately, shipping to Switzerland is excluded. However, I will gladly send the pieces to an address or parcel station near the border. Please do not hesitate to contact me.

How will the jewellery be sent?
The pieces are only sent as insured parcels with DHL. For shipments abroad, the most favourable provider will be chosen.

Is there a return period?
Yes, the statutory return period of 14 days applies here. Within this period, a piece of jewellery can be returned to me, unworn and in its original packaging.

How do I have to return the pieces?
Please make sure that the pieces are only sent back to me insured!